Smart airport: Technological adoption by passengers at "Mariscal Sucre" international airport
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This study analyzes the technological adoption by passengers at the "Mariscal Sucre" International Airport in Quito, Ecuador. Specifically, it examines how the implementation of technological tools in airport processes such as check-in, baggage handling, and boarding enhances passengers' overall satisfaction and improves the airport's operational efficiency. Additionally, it explores whether demographic factors, such as age, influence technological adoption and acceptance. Lastly, it seeks to assess the degree of acceptance among passengers toward new technological tools designed to address emerging needs.The study employed a mixed-methods approach, analyzing quantitative data, such as levels of acceptance, and qualitative data, such as customer satisfaction. The findings demonstrate that factors like age influence technological adoption. These insights underscore the importance of designing digital interfaces that are accessible to different passenger groups, fostering a technological environment that can be replicated in other airports to promote innovation and enhance business competitiveness.
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